IT Support Services

How important is the proper functioning of your company's networks and computer systems?

If for your business every minute counts, then the technical support department of Connect I.T is here to offer you quality guarantee and unparalleled speed in the resolution of your technical difficulties.

 


How are the support services provided by Connect IT different ? 

The wide range of technological applications covered by the activities of the various departments of Connect IT give us the flexibility to design and implement infrastructures tailored to each customers needs. Our philosophy in the field of technical support is that skilled staff alone is never enough to solve technical problems with the speed and reliability that the heightened need for competitiveness and modern work patterns require. But with a suitably designed infrastructure and our trained technicians we can provide quality service without sacrificing the required speed. This is why any technical support contract with Connect IT is accompanied by design, development and implementation of technology infrastructures tailored to your needs.

 

But what is the practical part of technical infrastructures in dealing with technical problems and how does that speed up their resolution ?

How would you feel if we told you that:

  • To diagnose problems we don't require the physical presence of a technician !
  • To upgrade existing or add new software we don't require the physical presence of a technician !
  • To resolve software problems we don't require the physical presence of a technician !
  • To restore the operating system in terminals we don't require the physical presence of a technician !
  • To diagnose and resolve network problems we don't require the physical presence of a technician !
  • To diagnose and resolve server malfunctions we don't require the physical presence of a technician !

and that the above are executed faster because we don't require the physical presence of a technician !

By utilizing remote access , management and supervision techniques for computer infrastructures and networks we support, we gain the capability of diagnosing and resolving technical issues in the sortest possible time with the least possible inconvenience for our customer. 

 

What we offer in detail: